TITLE: Volunteer Coordinator – Part-time DATE PREPARED: 09/2015
REPORTS TO: Theatre Director STATUS: Part-time, Non-exempt, Hourly

POSITION SUMMARY: Recruit and maintain adequate number of event volunteers (ticket scanners, ushers and customer relations) and administrative volunteers (office assistants, tour guides and theatre history researchers) to provide appropriate event coverage and administrative support where needed. Supervise and assure all volunteers are properly trained to be able to provide exceptional customer service and support


Volunteer Program

  • Recruit, orient and train event and administrative volunteers. Manage the purchasing of shirts, name tags, penlights, etc. so that volunteers may have a uniform appearance. Manage the background check process for all volunteers.
  • Match interested volunteers with opportunities that suit their skill set and best serves the Theatre. Ensure that each volunteer feels comfortable with their volunteer opportunities and fully understands all responsibilities.
  • Supervise and engage with volunteers and manage volunteer expectations so volunteers are able to provide a high level of customer service to patrons and office staff.
  • Manage volunteer database and scheduling software. Enter and monitor events and required volunteer levels.
  • Review and update online volunteer application materials, volunteer descriptions and guidelines to ensure ease of use for prospective volunteers.
  • Manage the delivery to information to volunteers who don’t have electronic access (computer/email) and mail scheduling event calendar, individual’s confirmed schedule, newsletters and other communications in a timely manner so materials are received when access is given to those who have electronic access.
  • Early in year one, develop an Event Advisory Committee and a Tour Guide Committee, both comprised of volunteers and directed by the Volunteer Coordinator.
  • The Tour Guide Committee will promptly develop a tour for visitors.
  • In year two, develop a high school, event volunteer program.
  • Recognize the necessity to assure volunteers feel appreciated and informed. As budget permits, hold events to thank volunteers, purchase items or send individual correspondence.
  • Perform other duties as required.


  • Responsible for onsite, offsite or other special event management for all patron areas with attention to excellence in customer service (internal and external), front of house and volunteer relations, community building and staff, volunteer and patron safety/security.
  • Prepares details for the pre-event volunteer briefing (run times, holds, attendance, Playbills, inserts). Conducts the pre-event volunteer briefing or schedules appropriate individual to conduct the briefing in Volunteer Coordinator’s absence.
  • Oversees event protocols to include ticket scanning, house opening, curtain rising/holding, emergencies and evacuations.
  • Reports building concerns (HVAC, lighting, cleanliness, fixtures, bathroom/room conditions, etc.), via internal radio or via work order (based on need to address).
  • Completes incident forms and investigations as necessary.
  • Reports/addresses suspicious or dangerous activity, using security staff as necessary.
  • Ensures volunteers performed post-event walk through of assigned area, gathered found patron items and provided them to Customer Relations to log and assigned event space is closed.
  • Perform other duties as required.


  • High school graduate or equivalent, College experience desired.
  • Two or more years of volunteer management experience and/or training preferred. Experience in performing arts or entertainment a plus.
  • Possess strong customer service, interpersonal and presentation, communication and listening and exceptional writing and organizational skills.
  • Ability to multi-task in a fast-paced, high-energy environment, deal with emergent issues, and juggle multiple projects. Possess a high level of energy and be self-motivated.
  • Be able to maintain the confidentiality of privileged information.
  • Strong computer skills and ability to research, collect, and interpret data.
  • Ability to work irregular hours, including evenings, weekends, daytime and holidays as needed.

The physical demands described in this position description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit and may lift objects up to 50 pounds. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

This position description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Interested individuals should forward a cover letter, resume, writing sample and three professional references to info@nullhipp1919.com by Monday, October 5, 2015.

Wage commensurate with experience.


The historic Peoples Bank Theatre is excited to announce its Grand Opening weekend lineup for January 8 and 9. The two-day celebration kicks off with the New York-based acrobats of Cirque-tacular and culminates with a special Saturday evening acoustic concert by Grammy-winning country music star Travis Tritt.

Tickets go on sale to the general public on October 15.

“It is hard to describe how exciting this is,” says Hunt Brawley, Director of the Hippodrome/Colony Historical Theatre Association. “After thirty years we are finally bringing life back to this wonderful theatre, and we are doing it with a bang!”
“We are thrilled to present Cirque-tacular and Travis Tritt on our opening weekend,” Brawley adds. “They demonstrate the talent and wide range of programming we plan for the Peoples Bank Theatre in the future.”


The weekend’s opening by Cirque-tacular is a nod to the historic theatre’s vaudeville roots. Over the last eight years, the Cirque-tacular has given thousands of aerial and ground acrobatic performances throughout the world. Repeatedly praised by critics, for their “mind-boggling artistry and athleticism” and their “great feats of daring at the extreme edges of human capability”, their acts have reached millions live and millions more through appearances on most major television networks. Cirque-tacular’s performers have been hailed as “mesmerizing,” “incredible,” and “truly impressive,” as the cutting edge leaders of the modern revival of American vaudeville entertainment.

As the opening weekend’s headlining artist, Travis Tritt will take the stage where previous country music legends—like Tex Ritter, Kitty Wells, Ernest Tubb, and Randy Travis—once stepped up to the microphone before a Marietta audience.

Travis Tritt’s appearance at Peoples Bank Theatre will be a rare opportunity featuring the multi-platinum artist in an intimate solo-acoustic setting where his powerful voice and his guitar are the subject of the spotlight. The audience will experience an up-close and personal event punctuated by personal stories and anecdotes about his life and musical influences.

Performing some of his biggest hits, including “T-R-O-U-B-L-E,” “It’s A Great Day to Be Alive,” and “Best of Intentions,” the Grand Ole Opry member will bring his award-winning songs to life and leave the audience with a truly memorable experience.

As the restoration of the theatre nears completion over the coming weeks, Peoples Bank Theatre will announce more of events currently in the works for 2016, including concerts, dance performances, musicals, and the annual Colony Film Festival.

Beginning October 15, tickets may be ordered online at peoplesbanktheatre.com.