OUR COMMITMENT TO YOU

The Peoples Bank Theatre has been a place of cultural and entertainment in Marietta, Ohio since 1919. Recent events have forced us to close our doors, and as difficult and disappointing as this time has been for audiences and artists alike, it was undoubtedly the right decision for the health and safety of all.

If you are a current ticketholder for an event that was canceled or postponed due to COVID-19: we will be sending out emails and posting notifications on our website and Facebook and will honor all our obligations. Thank you for your patience in this process, as our staff is limited.

As a 501(c)(3) not-for-profit organization, we would be grateful if you consider converting the value of your ticket to a tax-deductible donation to help offset significant losses sustained as a result of canceled performances or if you can not attend a rescheduled date. We understand that circumstances do not always allow for this, though. If a donation is not possible, you may place a credit on your account to be used at a later date. You may also request a refund if these options do not fit your budget. We understand that you make a commitment to us when you choose to purchase a ticket to an event, make a donation, or become a member, and we are deeply grateful for your support.

During this challenging and unpredictable time, we are responding to the “next normal” by adjusting a number of our policies to express our ongoing commitment to you. Below is a list of some of the actions that we’re taking as we prepare to welcome you back to the theatre, as well as some actions that you can take to further protect yourself.

Thank you for keeping the arts alive, and for believing in the power and strength of community. We look forward to welcoming you back to the theatre when this intermission is over.

If you have any questions, please call the Theatre Box Office at 740-371-5152.

 

Sincerely,

The PBT Staff

 

WHAT WE’RE DOING TO KEEP YOU SAFE

Below is a sampling of policies that are being included as part of a comprehensive strategy to prevent the spread of disease at PBT events. Using guidelines from the CDC, WHO, ODH, and other public health officials, this list has been compiled in accordance with best practices from PBT’s network of performing arts presenters, historic theatres, and arts organizations.

PATRON SAFETY

Social Distancing

  • Reduced capacity and modified seating configuration to ensure a minimum of 6 feet between patrons is available
  • Patrons may choose to sit side by side with other members of their household upon arrival at the Theatre, provided that they remain seated within the seat range as indicated by their purchased seats
  • All bathroom facilities will be open for use
  • Doors to the house will be open one hour prior to the performance, and start times may be relaxed to ensure that patrons have adequate time to enter without crowding

Venue Cleaning

  • All surfaces will be cleaned, and seats/venue sanitized between each performance, rehearsal, and event
  • Frequency of cleaning will be increased in all areas, and high-touch surfaces and high-traffic areas will be cleaned throughout the duration of events

Minimizing Contact and Virus Spread

  • Contactless entry and payment options are available
  • Physical tickets may still be picked up at will call if at-home printing is unavailable

Patron Expectations and Hygiene

  • Patrons are recommended but not required to wear face coverings
  • Patrons who have recently been sick or have a fever are asked to stay home, and flexible refund/exchange policies will accommodate this

 

EMPLOYEE/VOLUNTEER GUIDELINES

  • Face coverings are required at all times
  • Hands must be washed or hand sanitizer used regularly throughout the day
  • Business hours have been modified to allow for employees to telework and ensure proper distancing, with in-person meetings discouraged to limit the number of visitors in the building
  • Employee meetings have been moved, restructured, and limited to allow for adequate social distancing

 

WHAT YOU CAN DO

Coronavirus/COVID-19 is characterized by mild symptoms including fever, cough, and shortness of breath. Illness can be more severe for some people and can lead to pneumonia or breathing difficulties. We encourage you to stay home and contact a medical professional if you are experiencing symptoms. In addition, here are some of the ways that you can protect yourself and help prevent the spread of the virus while in public and at PBT events:

Do not attend an event if you are showing symptoms, have recently been sick, or have been exposed to someone who has.

Take standard precautions, such as frequent hand-washing, sneeze and cough into the bend of your elbow, wearing a mask, and maintaining a distance of six feet from others while in the lobbies and common areas of the building.

Pay for tickets, concessions, and merchandise with a credit card.

Choose the option for “print at home” tickets when you purchase rather than picking up physical tickets at the box office or will call.

Arrive early to avoid larger crowds while entering the theatre and finding your seats.

If you have any questions, prior to visiting Peoples Bank Theatre, please call the Theatre Box Office at 740-371-5152.

 

OVERALL

We have taken enhanced health and safety measures – for you, our other guests, artists, and employees/volunteers. You must follow the guidelines while visiting the Peoples Bank Theatre.

By visiting Peoples Bank Theatre, you voluntarily assume all risks related to exposure to COVID-19.

Thank you for helping to keep each other healthy and safe.